CRM Resume

Sample Resume – CRM

Frank Mulford
40 Brubaker Ln
Maple Shade, NJ 08052-3003
Phone: (856) 779-1103
E-mail: fmulford305@rediffmail.com

Title:
Sr. Software Engineer

Objective:
A senior position in a leading software company for a challenging that does justice to my skills and helps me increase my own knowledge

Educational Qualifications:
University of New Jersey
M.S. in Biostatistics
1998-2002

University of New Jersey
B.S. in Computer Science
1996-1998

Certifications:
Institute of Technology, New Jersey [1 year diploma]
SAP MM / ABAP / Java
Certificate in Customer Relationship Management (CCCRM)

Work Experience:
Rayscope Software Techn/, NJ
2003-2006
Network Administrator
Responsibilities:

• Project Preparation / Requirement study.
• Network template design / Milestone definitions in PS module.
• Configured SD, which included Order to Cash Processing, Pricing, Variant Configuration as well as country specific localization.
• Go live & Support / User Training and Post-implementation Support for 24 hrs
• Prepared the Technical Specification for Exchange Agreement
• Set up web shops including B2B and B2C. Maintain control areas for a web shop. Generated authorizations

Daisy Technologies
Senior Technical Consultant
2006- Present
Responsibilities:

• Carried out unit testing and integration testing, developed test scenarios, tested and documented test results. Tested ABAP developments
• Expertise in customization and configuration of Pricing, Master Data, Order to Cash documents (OTC), Goods receipt/issues, Text/Partner/Output/Route/Shipping point/account Determination, and Credit Management
• Created Target groups and Profile sets using segment builder. Involved in lead creation, lead qualification levels. Defined general work flow settings, communication channel settings, Questionnaire settings and Transaction types
• Customization & configuration Components, Transactions processing, Scripting & Email config in ICWinClient

References:
Available on request

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